SCOTTSDALE, Ariz. (3TV/CBS 5) – Bob Stamper is retired and uses his time to travel the world. “I’ve been to the Galapagos, Italy, Africa, Egypt and Israel. So five of them,” Bob said of the countries he’s been to before.
Bob’s most recent trip was to Israel, a vacation that cost quite a bit of money. So, before leaving, Bob purchased travel insurance from a company called Allianz to protect himself financially. “Does travel insurance give you peace of mind?” asked Gary Harper of On Your Side. “Yes, absolutely,” Stamper said. Good thing Bob has that travel insurance. As required, Bob had to take a COVID test before returning to the United States, and the news was not good.
“I take the COVID test before I go to dinner. And positive! Stamper said. “They said, ‘You’re not going home. You are not going to dinner. Go back to your room and stay there for five days. That’s what Bob did. He was quarantined in his luxury hotel in Tel Aviv, which might not sound bad, but it cost this pensioner thousands of dollars out of pocket to pay for the hotel room and new tickets. plane to return home.
“Who pays the bill when you are quarantined? asked Harper. Stamper said, “You pay for everything. But the insurance is supposed to reimburse you for everything that is due to the interruption of the trip. In all, Bob was missing about $4,400, so he turned to his travel insurance company, filled out the claim for reimbursement, and provided receipts asking Allianz to be reimbursed.
Almost three months later and after numerous phone calls and emails to the company, Stamper says he is still waiting for his refund. “Well, one of my biggest complaints with the company, Allianz, you can’t talk to a human being who can give you answers.” Frustrated, Bob got his hands on On Your Side and asked if I could help him get his money from Allianz.
“They’ll give you way more attention than Bob Stamper would just send them an email.” And that’s exactly what happened. After contacting Allianz and asking them to review Bob’s paperwork, the insurance company immediately resolved the matter by saying they were sending Bob a check for $4,400.
Bob says he is grateful to On Your Side for making this possible. He also says that when it comes to future vacations, he might consider another travel insurance company. “There are other companies that offer travel insurance that compete with Allianz. So that’s not a problem.
The insurance company never said why it stayed on this viewer’s papers for so long. But once he gets that check, I’ll let you know in a follow-up report.
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